Residence Life is an accommodation-based service to help make sure you gain a positive experience of living and learning. There is a
Residents’ Assistant (RA) in each area of accommodation whose role is to get to know their residents, encourage communication and organise a range of
Residence Life operates outside of office hours when other University support services are closed. The RAs also respond to concerns
and complaints residents may have.
As well as being able to help with various problems or concerns, the Residents' Assistants also have information about other sources of help and support available on and
off campus. Your Residents' Assistant will usually be able to assist you; however, on some occasions they may need to refer the matter to
a Community Assistant or Residence Life Co-ordinator.
If you require immediate assistance, please contact the on call RA for your area using the telephone details below.
If you are unable to get in touch with the on call RA, please contact Security using the details in the ‘Alternative Contacts’ section.
If you are experiencing any problems in your accommodation that do not require immediate assistance, please contact your RA.
You will find all of your RA's contact details on the Residence Life poster on your kitchen noticeboard. Please also look
at the .pdf documents in the 'Residence Life teams' section for the names of the Residents' Assistant for each area.
- North 01206 874400
- South Towers 01206 874202
- South Courts 01206 874600
- The Meadows 01206 874200
- University Quays 01206 874300
Out of hours times are:
- Monday-Friday: 5pm-9am
- weekends and public holidays: 24 hours
If you need to contact Residence Life, please speak to security by going to University Square Reception or calling 07827 988085.
During University vacations Residence Life operates a reduced service using only Community Assistants. They can be contacted through the area on-call numbers listed in the ‘Term time’ section.
If you have tried to contact a member of Residence Life but have been unsuccessful please call the appropriate office below -
they will be able to contact a member of Residence Life for you:
- Central Colchester Campus - Information Centre 01206 872125
- Colchester Quays or Meadows - Quays and Meadows security 07460 373172
- Southend Campus - Southend security 01702 328408
If a you are dissatisfied with the response you receive from a Residents' Assistant you should initially contact the email account
for your area and they will investigate the complaint and respond accordingly. The Residence Life Co-ordinator for the area will ensure
that your complaint is dealt with. If you remain dissatisfied then your complaint should be emailed to email@example.com and addressed
to the Head of Residence Life and Student Development.
The overall management of Residence Life is by your Student Services Hub and operates
within the Student Services Hub confidentiality policy (.pdf).
RAs are undergraduate or postgraduate students who are recruited and trained to prepare them for taking up the role - the main
recruitment period is during the Spring Term but vacancies do occasionally arise at other times of the year.
Teams of RAs are supervised by Community Assistants (CAs). Each area is managed by a Residence Life Co-ordinator (RLC):
North Campus (North Towers, The Houses and Wolfson Court)
CAs and RAs North Team (.pdf)
South Campus (South Towers and South Courts)
CAs and RAs South Team (.pdf)
University Quays and The Meadows
CAs and RAs The Meadows and The Quays(.pdf)
University Square, Southend Campus
RAs Southend Team (.pdf)
Working for Residence Life
Community Assistant (Colchester only position)
Community Assistant recruitment has now closed for the 2016-17 academic year. Applications will re-open in April 2017 for the 2017-18
Residents' Assistant (Colchester and Southend)
Colchester Residents' Assistant (RA) recruitment is now closed for the 2017-18 academic year. RA recruitment will open in January
2018, for the 2018-19 academic year.
Southend Residents' Assistant (RA) recruitment will remain open until further notice. Contact Rosie
Carpenter firstname.lastname@example.org to express an interest and to discuss the role
further. Southend applicants can complete an application online. You will be able to access a full
job description and person specification on this site to assist you in your application.