IT Helpdesk

Service status

men at work

Check our service status information about the availability of our services and any problems or ongoing issues that may affect you.

The IT Helpdesk is the first point of contact for all problems and queries relating to our services.

We operate a local helpdesk at each of our three campuses, and can provide first line support by email, telephone or in person.

How to contact us

Online form

Once you've submitted a request we'll send you an email to let you know we're working on it. We aim to respond to all requests within two working hours.

By email, phone or in person


IT Helpdesk (Colchester Campus)

Open Monday to Thursday 8.30am-6.00pm, Friday 8.30am-5.45pm

Email it.helpdesk@essex.ac.uk

Telephone 01206 87 2345

Visit us Learning Hub, Ground Floor, Silberrad Student Centre



IT Helpdesk (Southend Campus)

Open Monday to Friday 9.00am-5.00pm

Email it.southend@essex.ac.uk

Telephone 01702 32 8341

Visit us TF.2.03, Info Point, Learning Hub



IT Helpdesk (Loughton Campus)

Open Monday to Friday 10.30am-5.30pm

Email it.helpdesk@essex.ac.uk

Telephone 02084 18 7349

Visit us Library, first floor, Main House, Hatfields


Further information

  • Additional contact details for other teams

    General office

    Telephone 01206 87 2329
    Email it.office@essex.ac.uk

    IT Training

    Telephone 01206 87 2047
    Email ittraining@essex.ac.uk

    Learning Technology Team

    Telephone 01206 87 3659
    Email elearning@essex.ac.uk

    Telephone service

    Email telephones@essex.ac.uk

    Systems Group

    Email sgq@essex.ac.uk

    IT Purchasing

    Email it.purchasing@essex.ac.uk

    SharePoint Help

    Email sphelp@essex.ac.uk

    Web Development Team

    Email wdt@essex.ac.uk

    The Media Centre

    Telephone 01206 87 2468
    Email media@essex.ac.uk

  • Out of hours answer phone

    If calling out of hours, a voicemail system operates and messages will be attended to the next working day.

  • Routine maintenance

    Maintenance work is carried out on the Janet network every Tuesday morning between 7am and 9am. Maintenance work is therefore carried out on the University's network during the same time period in order to minimise disruption. This is known as our 'network at risk' period.

    During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.