Check our service status information about the availability of our services and any problems or ongoing issues that may affect you.
The IT Helpdesk is the first point of contact for all problems and queries relating to our services.
We operate a local helpdesk at each of our three campuses, and can provide first line support by email, telephone or in person.
How to contact us
Once you've submitted a request we'll send you an email to let you know we're working on it. We aim to respond to all requests within two working hours.
By email, phone or in person
Additional contact details for other teams
Out of hours answer phone
If calling out of hours, a voicemail system operates and messages will be attended to the next working day.
Maintenance work is carried out on the Janet network every Tuesday morning between 7am and 9am. Maintenance work is therefore carried out on the University's network during the same time period in order to minimise disruption. This is known as our 'network at risk' period.
During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.