Student involvement and feedback
Student involvement and feedback is a vital part of our University's
approach to quality assurance and enhancement.
All partner institutions are expected to have mechanisms in place to
capture feedback from students at a module, course and institutional level
and we oversee how our partner institutions respond to feedback received.
There are several ways for you to get involved in providing feedback.
Your views feed into our annual review of courses process, and
you'll be kept informed of actions taken in response to your feedback.
We also conduct periodic reviews of courses which are usually carried out
every five years. A student representative is a member of the review panel
and is able to make a direct contribution to the review.
External examiners' reports
Your course has an
who we appoint to provide an independent overview of the processes relating
to your course and its modules. The external examiner produces a report
annually and this should be shared with you by your institution, so that you
are aware of external feedback on the quality of your course.
New partnerships and courses
Student involvement is an important part of our processes for approving and
reviewing partnerships and courses. You can contribute
directly by attending approval and review panels to provide feedback on your
You will be asked to take part in your institution's own satisfaction
surveys as well as
student satisfaction surveys. The national surveys include:
- the National Student Survey (NSS) for final year undergraduate students
- the Postgraduate Taught Experience Survey (PTES) for students
undertaking taught Masters level courses
- the Postgraduate Research Experience Survey (PRES) for students
undertaking a research course
You'll be provided with details of any surveys relevant to your studies
that you need to take part in by your institution.
Student representation on committees
We encourage our partner institutions to include student representatives on
relevant committees in their institution.
Student representatives are members of our Partnerships
Education Committee – a committee of representatives from our University and our
partners. University of Suffolk has a separate, dedicated committee – the
Joint Academic Committee, which also includes
a student representative.
Responding to issues raised
We oversee any issues arising from student feedback (including national
student survey data), through the annual review of courses
process and as appropriate issues are reported to the
Partnerships Education Committee or the
Joint Academic Committee for University of Suffolk.
Appeals and complaints
If you're experiencing a problem, you should raise it with your
institution in the first instance. Most issues can be resolved in this way.
If you wish to appeal against a decision of an examination board, you must
do so in writing on an appeal form, stating fully and precisely the grounds
for the appeal and submit it to your institution to be processed. All of our
partner institutions have procedures in place to deal with student complaints,
using a staged approach whereby the complaint is initially dealt with by the
partner institution, but can then be referred to us for review if it is not
Information and guidance on the appeals and complaints procedures at your
institution should be available in your student handbook or on the student area
of your institution's website.