Research solution
The project consisted of three key pillars; uncover new clients from untapped markets; upskill employees; and investigate automation, which could complement the business’s workforce with autonomous systems to increase workload capacity.
The mKPT Associate worked alongside academics Professor Niraj Kumar, Dr Shabneez Bhankaraully and Professor Matthew Allen to look at data and topics surrounding growth mindsets, job satisfaction and employability over the 26-month project period, to ensure the company was prepared for expansion.
This research helped the partnership develop a formal training programme for staff, allowing employees to have the confidence to carry forward the business’s mission. The academic team also delivered expertise in areas such as occupational psychology, change management and employment relations.
Dr Shabneez Bhankaraully, said: “The mKTP project with The Finishing Line (TFL) has been an enriching experience in “impact” research, demonstrating how abstract management theories and concepts can translate into practical outcomes and contribute to tangible benefits for both the partner firm, academics and other stakeholders."