Happily sharing and caring: a mixed-methods approach to understand factors shaping quality of care among hospital nurses

Seminar summary

Concerns about the quality of patient care in the post-pandemic era have prompted a renewed focus on psychosocial factors shaping healthcare performance. Despite such resurgence, there remains a lack of empirical research specifically addressing input from key healthcare groups, such as practicing nurses. To fill this gap, this seminar discusses published research that examines the impact of organizational characteristics — namely, competitive culture and knowledge management systems - as antecedents that shape workplace happiness and the promotion of quality care in hospitals. The study employs a mixed-methods approach to analyse the interactions between these variables, using data coming from nurses working in Portuguese hospitals. Quantitative analysis, conducted through structural equation modelling (SEM-PLS), reveals a positive relationship between workplace happiness and quality of care. Similarly, knowledge management systems are shown to have a positive effect on care quality. Qualitative results, obtained through fuzzy set qualitative comparative analysis (fsQCA), identify one complex configuration that supports high-quality care, as well as two configurations associated with lower quality care. This research offers fresh insights for healthcare management by providing a comprehensive view of how individual and combined organizational factors influence care quality. Additionally, it also outlines theoretical contributions for future research on the workplace happiness of healthcare professionals. 

How to attend this seminar

This seminar is free to attend with no need to register in advance.

We welcome you to join us online on Wednesday 6 November 2024 at 12pm.

Online joining details will follow shortly.

Please direct any questions to the CWOS Seminar organisers Dave Watson and Melissa Tyler.

Speaker bio

Dr Tiago Gonҫalves

Tiago Gonçalves, Ph.D. is an Invited Assistant Professor and Ph.D, in Management at ISEG – Lisbon School of Economics and Management, Universidade de Lisboa, Portugal, and an integrated researcher of the ADVANCE Research Center in Management. His research interests include Knowledge Management, Human Resources Management and Organizational Psychology and Behaviour. His recent research includes the study of Knowledge Management characteristics and related phenomena in healthcare organizations, with a focus on counterproductive forms of knowledge behaviour. His research is published in leading international journals (e.g. Journal of Business Research and the International Journal of Information Management) and presented in both national and international leading conferences.