Event

Council for Hospitality Management Education Conference (CHME) 2025

Transforming the Hospitality Sector through Innovation.

We are delighted to announce that the 33rd  CHME conference will be hosted by University of Essex, UK, from 20th  to 23rd May 2025.

Transforming the hospitality sector through innovation

The 33rd CHME Conference aims to offer a distinctive forum where participants from academia, industry, government, and other sectors can actively exchange, share, and challenge ideas through cutting-edge research on hospitality industry. The conference theme, ‘Transforming the hospitality sector through innovation’, is of great relevance for everyone in hospitality and tourism education.

At the heart of our conference lies the ambition to delve deeply into the modern challenges faced by the hospitality industry. We aim to encourage meaningful discussions and nurture fresh viewpoints in a field that is continuously adapting on a global scale. We're keen to receive a diverse range of submissions, from theoretical and empirical research papers to methodological studies and in-depth case studies that focus on particular nations.

Our expectation is that these contributions will touch upon and explore the theoretical underpinnings, practical considerations, and advanced methodologies inherent to the realms of hospitality management.

Registration is now open. The early bird registration deadline is 21 April 2025, while the final registration deadline is 6 May 2025.

Draft programme outline

 

Register now

Submission Guidelines:

All submissions must be original and not simultaneously submitted to another journal or conference. All abstracts, posters and full papers must be submitted via the EasyChair conference management system.

  • Full papers should be 1500 words long (excluding notes, references, author details, keywords and abstract). Article title, an abstract of 120 words, 6-8 keywords should be included in the main manuscript. Author details such as name(s), poster and email address should be supplied separately via the Easychair system. Revised full papers should not exceed 2500 words.
  • Posters should be in A1-size with a 500-word summary. Name, title, introduction, contribution to theory/practice, methodology/methods, results (if applicable) and conclusion (if applicable) should be included in the poster.

 

Further guidance on Easychair 

Important Dates and Deadlines

  • Deadline for paper or poster submissions by:  11 February 2025.
  • Feedback on submissions (before/by): 25 February 2025.
  • Deadline for the final paper submission: 25 March 2025.

Note: Authors should amend the work in light of the reviewers' comments and then submit the final version to the system.

Keynote Speakers

Dr Shelagh Mooney

Auckland University of Technology

Presentation title: The fork in the road: Challenging the quitting culture of the hospitality industry

Dr Shelagh Mooney is an Associate Professor in Human Resource Management at Auckland University of Technology, Aotearoa New Zealand. Her teaching philosophy emphasises the creation of positive workplace cultures and the practical application of humanistic management practices. Shelagh’s research focuses on critical hospitality studies, particularly examining the intersecting dimensions of gender, age, ethnicity, and visa status in employment through a feminist lens. She is currently involved in collaborative projects that address sustainable workforce issues at macro, meso, and micro levels. Passionate about finding innovative solutions to enduring challenges of unfair work within the tourism sector. Shelagh is dedicated to advancing research that advocates for fair pay, decent working conditions and respectful treatment for all hospitality and tourism workers.

Iis Tussyadiah

University of Surrey

Presentation title: AI and hospitality: What's not to love?

Iis Tussyadiah is Professor of Intelligent Systems in Service, Dean of Surrey Business School, and Fellow of the Surrey Institute for People-Centred Artificial Intelligence at University of Surrey. Her research focuses on the applications and implications of artificial intelligence in the services sector, particularly tourism and hospitality. Her current work covers human-AI teaming and the future of work, digital nudging, and the development of sociotechnical systems for sustainability transitions. 

Duane Vinson

Director of CoStar group SHARE Centre

Presentation title: Global Hotel Industry Update

Duane Vinson is the Director of the CoStar Group SHARE Center, a program that works with hospitality, tourism, and real estate schools around the world to provide thorough and timely data for academic research and to provide comprehensive and relevant training materials for the classroom. The SHARE Center has been warmly received by the academic community, having assisted nearly 1000 schools in 85 countries around the world.

Mr. Vinson joined STR in 1997 and over the years he has been involved in many areas of operation at STR including Data Operations, Business Development, Client Services and STR’s Database Operations Center tasked with building and maintaining STR’s global lodging census databases of planned and existing hotels. He has presented at numerous hospitality and tourism conventions, hotel company and brand conferences, and academic events over the years. Mr. Vinson has also been quoted in trade press throughout the world. Prior to joining STR, Mr. Vinson was with Hyatt Hotels & Resorts.

Tracks and track-chairs

Our five tracks are listed below.  Within each track, we have suggested some topics but we encourage authors to propose any related topics they are interested in. Authors are free to select a track and submit research on any relevant area within the context of Hospitality, Tourism, and Events.

If you have any enquiries, please contact Dr Jennifer Chang

Hospitality Management

Alisha Ali - Sheffield Hallam University 

  • Innovation in hospitality management
  • Building competitiveness in hospitality
  • Managing destinations for the long term

Critical and cultural studies of hospitality

Peter Lugosi - Oxford Brookes University 

  • Sustainability and responsible practices in hospitality and tourism
  • Crisis management in hospitality and tourism
  • Society and hospitality

Learning, teaching and assessment in hospitality management education

Lisa Wyld - Buckinghamshire New University 

  • Innovations in hospitality education

Innovation in customer experiences

Jennifer Chang - University of Essex 

  • Delivering meaningful customer experiences
  • Addressing customer incivility
  • Customer-technology interaction (e.g., artificial intelligence, virtual reality, metaverse, service robots, etc.)

Innovation in employee recruitment and retention

Marina Laškarin Ažić - University of Rijeka

Contactmarinal@fthm.hr

Kristina Crnjar - University of Rijeka

Contactkcrnjar@fthm.hr

  • Delivering value to employees
  • Employee well being

Prices

Type

Price

Early-bird member

£359 
Early-bird non-member £459
Early-bird student (full conference) £259
Regular member £419
Regular non-member £519
Regular student (full conference £309

Single day (21/222/23 May)

£229
Single day student (doctoral symposium)

£59


Travel and accommodation details

Take a look at the directions to the hotel, as well as various accommodation options for the conference.

If you are interested in staying at the Wivenhoe House Hotel (prices in document above), you can email them or call them on +441206 863 666. These rooms are not available online.

 

CHME logo
Get in touch
Dr Jennifer Chang For submission enquiries
Dr Gabrielle Lin For registration enquiries

Thank you to our wonderful sponsors!

PRESENTING SPONSOR

CoStar Group SHARE Centre

CoStar Group SHARE Centre

PUBLISHER SPONSORS

PUBLISHER SPONSORS - Channel View Publications Ltd, Good Fellow Publishers and CABI