Dr Jennifer Yee-Shan Chang
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Email
y.chang@essex.ac.uk -
Location
JT12C, Colchester Campus
Profile
Biography
Jennifer Yee-Shan Chang is a Lecturer at Edge Hotel School. Her research focuses on digital transformation in the services sector, focusing on human-computer interaction, consumer behaviour, and marketing. Her papers have been published in Technological Forecasting and Social Change, Internet Research, International Journal of Hospitality Management, Tourism Management Perspectives, Journal of Hospitality & Tourism Research, and others.
Teaching and supervision
Current teaching responsibilities
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Continual Professional Development (EG401)
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Continual Professional Development (EG404)
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Research Methods (EG703)
Publications
Journal articles (8)
Lim, X-J., Cheah, J-H., Chang, JY-S., Lim, WM., Morrison, AM. and Dwivedi, YK., (2024). Pay with a smile? Modelling the continuance use intention of facial recognition payment. Internet Research
Lim, X-J., Chang, JY-S., Cheah, J-H., Lim, WM., Kraus, S. and Dabić, M., (2024). Out of the way, human! Understanding post-adoption of last-mile delivery robots. Technological Forecasting and Social Change. 201, 123242-123242
Chang, JY-S., Konar, R., Cheah, J-H. and Lim, X-J., (2023). Does privacy still matter in smart technology experience? A conditional mediation analysis. Journal of Marketing Analytics. 12 (1), 71-86
Azali, M., Kamal Basha, N., Chang, Y-S., Lim, X-J. and Cheah, J-H., (2023). Why Not Travel to Malaysia? Variations in Inbound Tourists’ Perceptions toward Halal-Friendly Destination Attributes. Journal of Hospitality and Tourism Research. 47 (1), 177-206
Low, MP., Cham, T-H., Chang, Y-S. and Lim, X-J., (2023). Advancing on weighted PLS-SEM in examining the trust-based recommendation system in pioneering product promotion effectiveness. Quality & Quantity. 57 (S4), 607-636
Chang, JY-S., Cheah, J-H., Lim, X-J. and Morrison, AM., (2023). One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions. Tourism Management Perspectives. 49, 101191-101191
Chang, Y-S., Cheah, J-H., Lim, X-J., Morrison, AM. and Kennell, JS., (2022). Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management. 104, 103249-103249
Chang, Y-S., Lim, X-J. and Cheah, J-H., (2021). Today's wastage is tomorrow's shortage: a systematic literature review on food waste from social responsibility perspective. British Food Journal. 123 (9), 3172-3191
Grants and funding
2024
Exploring Adoption of Generative Artificial Intelligence and its Transformative Value in the Tourism and Hospitality Industries
British Academy
