Dr Hanqun Song

Yang, H., Song, H., Xia, L. and Yang, A., (2024). Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach. Journal of Hospitality Marketing & Management. 33 (6), 763-783

Yang, H., Wang, Y-C., Song, H. and Ma, E., (2024). Utilitarian vs. hedonic roles of service robots and customer stereotypes: A person-environment fit theory perspective. International Journal of Contemporary Hospitality Management. 36 (9), 3211-3231

Kim, J-H. and Song, H., (2024). How names and shapes correspond to the nature of products: an evaluation of auspicious foods. Asia Pacific Journal of Marketing and Logistics. 36 (10), 2502-2520

Xu, JB., Song, H. and Prayag, G., (2023). Using authenticity cues to increase repurchase intention in restaurants: Should the focus be on ability or morality?. Tourism Management Perspectives. 46, 101102-101102

Sthapit, E., Garrod, B., Stone, MJ., Björk, P. and Song, H., (2023). Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda. Journal of Travel & Tourism Marketing. 40 (5), 363-382

Song, H., Ding, QS., Xu, JB., Kim, J. and Chang, RCY., (2023). Typographic design of outdoor signage, restaurant authenticity, and consumers’ willingness to dine: extending semiotic theory. International Journal of Contemporary Hospitality Management. 35 (7), 2388-2409

Cheung, C. and Song, H., (2023). Application of Communication-Persuasion Theory in Destination Marketing in the Post-Pandemic Era. Journal of China Tourism Research. 20 (3), 565-586

Song, H., Yang, H. and Sthapit, E., (2023). Robotic service quality, authenticity, and revisit intention to restaurants in China: Extending cognitive appraisal theory. International Journal of Contemporary Hospitality Management. 37 (5), 1497-1515

Sthapit, E., Garrod, B., Coudounaris, DN., Björk, P., Erul, E. and Song, H., (2023). Antecedents and outcomes of memorable wildlife tourism experiences. Journal of Ecotourism. 23 (4), 1-24

Song, H. and Kim, J-H., (2022). Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences. International Journal of Contemporary Hospitality Management. 34 (9), 3332-3352

Song, H., Wang, Y-C., Yang, H. and Ma, E., (2022). Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management. 106, 103301-103301

Yang, H., Song, H., Ding, QS. and Wang, H., (2022). Transparency, authenticity and purchase intentions: Chinese independent restaurants. International Journal of Contemporary Hospitality Management. 34 (11), 4245-4265

Xu, JB., Prayag, G. and Song, H., (2022). The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants: Findings from SEM and fsQCA. International Journal of Hospitality Management. 107, 103340-103340

Song, H., Yang, H. and Ma, E., (2022). Restaurants’ outdoor signs say more than you think: An enquiry from a linguistic landscape perspective. Journal of Retailing and Consumer Services. 68, 103054-103054

Ma, E., Yang, H., Wang, Y-C. and Song, H., (2022). Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. Tourism Management. 93, 104610-104610

Song, H., Xu, JB. and Kim, J-H., (2021). Nostalgic experiences in time-honored restaurants: Antecedents and outcomes. International Journal of Hospitality Management. 99, 103080-103080

Zhang, Y., Prayag, G. and Song, H., (2021). Attribution theory and negative emotions in tourism experiences. Tourism Management Perspectives. 40, 100904-100904

Yang, H., Song, H., Cheung, C. and Guan, J., (2021). How to enhance hotel guests’ acceptance and experience of smart hotel technology: An examination of visiting intentions. International Journal of Hospitality Management. 97, 103000-103000

Song, H. and Kim, J-H., (2021). The cause-effect relationship between negative food incidents and tourists’ negative emotions. International Journal of Hospitality Management. 95, 102925-102925

Kim, J-H. and Song, H., (2020). The influence of perceived credibility on purchase intention via competence and authenticity. International Journal of Hospitality Management. 90, 102617-102617

Kim, J-H., Song, H. and Youn, H., (2020). The chain of effects from authenticity cues to purchase intention: The role of emotions and restaurant image. International Journal of Hospitality Management. 85, 102354-102354

Song, H., Phan, BV. and Kim, J-H., (2019). The congruity between social factors and theme of ethnic restaurant: Its impact on customer's perceived authenticity and behavioural intentions. Journal of Hospitality and Tourism Management. 40, 11-20