Dr Wenjuan Zeng
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Email
w.zeng@essex.ac.uk -
Telephone
+44 (0) 1702 328526
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Location
GB.3.20, Southend Campus
Profile
Biography
Dr. Wenjuan Zeng is a Lecturer in Business Analytics at Essex Business School, University of Essex. She completed her PhD at Cardiff Business School in 2022. Wenjuan’s research interests covers two primary areas: (1) Operations and Supply Chain Management and (2) Technology Management. Much of her research integrates these two fields, focusing on the application, integration, capability development, and impact of digital technologies on operations and supply chain quality management. She is currently working on several research projects in these areas, such as technology utilisation to enhance government operations in emerging countries, the influence of risk perception on digitalization adoption, and evaluating the uncertainties of digital transformation on firms' operational efficiency. To conduct her research, Wenjuan utilizes a range of methodologies, including surveys, scenario-based experiments, event studies, case studies, fuzzy-set Qualitative Comparative Analysis (fsQCA), Joint Sentiment-Topic (JST) analysis, and Latent Dirichlet Allocation (LDA) for topic modeling. Her research contributions are published in prominent academic journals, such as Production Planning & Control, Industrial Marketing Management, Journal of Business Research, and Journal of Retailing and Consumer Services. Wenjuan has actively secured research funding to support her work in these areas. In 2023, she successfully secured a project funded by the British Academy as PI on 'Do organizations' risk perception and governance impact digital transformation? An experimental approach in the UK manufacturing sector.' Additionally, she received Innovate UK funding as PI in 2024 for a project focused on 'Developing a sustainability module to achieve a circular economy.' In this project, she collaborated with a leading UK technology company to explore process developments that incorporate the new European Digital Product Passport (DPP) regulations into their business model.
Qualifications
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PhD Cardiff University,
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Master University of Southampton,
Research and professional activities
Research interests
Supply Chain Management
Big data analytics
Green Innovation
Technology Management
Teaching and supervision
Current teaching responsibilities
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Global Supply Chain and Operations Management (BE275)
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Global Logistics Management (BE428)
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Professional and Academic Development 2 (BE906)
Publications
Journal articles (6)
Li, X., Xu, M., Zeng, W., Tse, YK. and Chan, HK., (2023). Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. Journal of Retailing and Consumer Services. 70, 103157-103157
Zeng, W., Tse, YK. and Mason, R., (2023). Guanxi and Information Sharing in Supply Chain Quality Management: a Multi-Method Investigation. Production Planning and Control. 35 (16), 2349-2369
Li, X., Zeng, W. and Xu, M., (2022). The Moderating Role of IT Capability on Green Innovation and Ambidexterity: Towards a Corporate Sustainable Development. Sustainability. 14 (24), 16767-16767
Zhang, M., Zeng, W., Tse, YK., Wang, Y. and Smart, P., (2021). Examining the antecedents and consequences of green product innovation. Industrial Marketing Management. 93, 413-427
Tse, YK., Zhang, M., Zeng, W. and Ma, J., (2021). Perception of supply chain quality risk: Understanding the moderation role of supply market thinness. Journal of Business Research. 122, 822-834
Zeng, W., Tse, MYK. and Tang, M., (2018). Supply chain quality management: An investigation in the Chinese construction industry. International Journal of Engineering Business Management. 10
Grants and funding
2024
To assess the data requirements and how to collect them to create a sustainability and grading module for the Pimberly SaaS system for the fashion industry.
Innovate UK (formerly Technology Strategy Board)
2023
Does an organization�s risk perception and governance impact digital transformation? An experimental approach in the UK Manufacturing Sector
British Academy
