The Finishing Line

Research solution

The project consisted of three key pillars; uncover new clients from untapped markets; upskill employees; and investigate automation, which could compliment the business’s workforce with autonomous systems to increase workload capacity.

The mKPT Associate Joshua Arrowsmith worked alongside academics Professor Niraj Kumar, Dr Shabneez Bhankaraully and Professor Matthew Allen to look at data and topics surrounding growth mindsets, job satisfaction and employability over the 26-month project period, to ensure the company was prepared for expansion.

This research helped the partnership develop a formal training programme for staff, allowing employees to have the confidence to carry forward the business’s mission. The academic team also delivered expertise in areas such as occupational psychology, change management and employment relations.

Business value

The mKTP between Essex and the Finishing Line has resulted in the latter making fundamental changes to its business model, enabling diversification into new markets and expansion of its existing service offerings; and acquiring new customers for eCommerce fulfilment, contract packing and warehousing.

The project has supported the Finishing Line’s transformation into an end-to-end Supply Chain partner for eCommerce and retail brands and has led to a huge shift in the company’s culture, strategic direction, and risk management planning.

They’ve seen an increase of over £175,000 in annual sales and £55,000 in profits relating to new business, with both expected to continue to rise in the coming years as the Finishing Line moves into a large, modern facility in October 2023.

The Finishing Line used to rely heavily on the magazine promotional finishing sector but has now adapted to work with customers such as Amazon and the UK Department of Health. Jobs within the company have been created to keep up with growth and demand, including roles in Product Development, Digital Marketing and Customer Service.

Joshua Arrowsmith was a fundamental part of the project’s success, and not only has he since accepted a full-time role as Head of Commercial & Innovation he was also awarded mKTP Associate of the year at the University’s Celebration of Innovation awards 2022.

The mKTP between Essex and The Finishing Line has been so successful that it has been rated as “Outstanding” by Innovate UK’s national mKTP panel – the highest grade available and won Best mKTP at the Innovate UK KTP Awards 2023.