Your Student Services Hub is the place for advice, support and the information you need. Your question matters and you’ll get answers from experts. .
Below are all the services provided by the Student Services Hub. If you can't find what you're looking for, try the search function in the Student Directory.
If you can't find the information you need on the Student Directory, contact our Student Services Hub team:
Term time
Vacation
During Spring Graduation week the Student Services Hubs will be open Monday 7 April to Thursday 10 April, 9.15am – 5pm and Friday 11 April, 9.15am – 4.45pm.
The Student Services Hubs will be closed for the Easter Bank Holiday from 4pm Thursday 17 April and will re-open at 9.15am on Tuesday 22 April.
To visit our Southend and Loughton Hubs, you’ll need to pre-book your appointment. This includes booking an appointment for your in-person registration appointment. Please use our booking system (below) to do this.
Book an online appointment with an adviser – Appointments are via Zoom every Tuesday and Thursday 10am-11am – please use live chat or call us to book an appointment.
Immigration advice and guidance is regulated in the UK by the Office of the Immigration Services commissioner, this means only authorised University teams can provide you with guidance and advice about the UK’s Student Immigration Rules. We recommend you read the extensive information about Immigration and Visas contained within our International Student area and Student Directory.
After reading the online information, if you can’t find what you’re looking for or need further guidance, you’ll be able to contact the relevant team by following instructions and links within the pages.. You can also read the UKCISA (UK Council for International Student Affairs) webpages and contact their student advice line if you have a question.
Your school, department or centre is available to help and provide you with information and guidance related to your studies, including:
We'll do our best to answer your question directly. Even if we cannot answer it, we will guide you to someone who can.
We aim to give you the highest levels of service at the Student Services Hub. If you're unhappy with the service you've received, we will investigate what has happened and respond to you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we'll send you an update and a revised timescale.
We'll confirm we've received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case we will use your University email address (please indicate in your initial email if you'd like an alternative address to be used).
If you remain unhappy once we have looked into the matter then you can take things further by submitting a formal complaint.