Southend Facilities Helpdesk

Reporting a fault

 To deal with your enquiry as efficiently as possible, please give details of:

• nature of the fault
• location of the fault - building, floor, room number
• contact name and telephone number
• who to contact to gain access to the fault (if this is a different person to yourself)
• Contact the Estates and Facilities Helpdesk by phone, email, in person or via our online fault report system.

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

Student accommodation

To report a repair or fault in your room or flat, please contact the Accommodation Office.

Equipment sales and delivery

Central StoresCentral StoresCentral Stores stocks a range of essential and commonly used items which are required for the maintenance and day-to-day running of the University. The internal courier service is available on Mondays, Wednesdays and Fridays (excluding Bank Holidays).

Emergency contacts

• Emergency contacts at Southend Campus Emergency contacts at Southend Campus Emergency contacts at Southend Campus
• Fire emergency action Fire emergency action Fire emergency action
• Off campus emergencies Off campus emergencies Off campus emergencies