IT services

Microsoft Office 365

Get free access to the latest Microsoft Office 365 apps like Word, Excel, PowerPoint, OneNote and more.

IT Helpdesk

The IT Helpdesk is your first point of contact for help and advice with IT services.

Survey tools

Includes Qualtrics and Microsoft Forms for surveys, forms, quizzes and questionnaires.

IT account and password

Includes changing your password, getting your account, passphrase, MFA, PRID, temporary accounts for visitors, and leaving Essex.

Cyber security

Includes incident reporting, phishing and scams, passwords, information security, and cyber security training.

Email and calendar

Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.

MFA (multifactor authentication)

Includes setting up MFA, managing your sign-in methods, and what to do if you forget, lose or can't access your sign-in device.

Print, copy, and scan services

Includes information and support for printing, photocopying, and scanning.

AppsAnywhere (Software Hub)

AppsAnywhere is our software delivery service. It gives you on-demand access to applications anywhere, and on almost any device. Use your Essex IT account to sign in.

Getting ready for Windows 11

Includes information on how to prepare for and install your Windows 11 upgrade.

Zoom video conferencing

Including getting started with Zoom, webinar licences, background images, Zoom Rooms, and help with Zoom.

File storage and sharing

How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.

IT purchasing and equipment

Includes requesting and returning IT equipment, IT purchasing, loaning IT equipment, and support for moving IT equipment.

VPN and remote access

Find out how to connect to our VPN and remote desktop services.

Wifi and networks

eduroam and guest wifi services available on campus and how to connect.

Getting started with IT for staff

New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member

High performance computing

Learn more about our specialist high performance computing service.

Business systems

Information on University business systems and how you can access them.

Telephony

Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.