IT Helpdesk

The IT Helpdesk is here to help you with IT questions, requests, and problems. Contact us online or in person.

How to get help

Online support portal

Sign in to our support portal to request something, report a problem, or find answers and instructions for your IT.

Chat to us

Phone and chat is available Monday to Friday, 8.30am to 6.00pm. Except University closure days.

Visit us or request teaching room assistance

Colchester Campus

Sorry, in person support at this campus is currently unavailable.

For teaching room assistance telephone 3220.

Southend Campus

Visit us at TF.2.03, Info Point, Learning Hub. Open Monday to Friday, 8.45am to 5.00pm.

For teaching room assistance telephone 8500.

Loughton Campus

Visit us at the Library and IT Center, Hatfields. See opening hours for availability.

Please note Library staff are able to assist with basic queries, such as access to eduroam and password changes.

For teaching room assistance telephone 2345.