Using and getting IT equipment
Guidance for staff
Your equipment
Staff will be provided with the equipment below, depending on if they are a fixed worker on campus or a hybrid worker:
| Fixed worker (assigned to room) | Hybrid worker (assigned to user) |
| Desktop Computer 2x 22” or 2x24” monitors Webcam 1x Keyboard 1x Mouse 1x Headset |
Laptop 1x Keyboard 1x Mouse 1x Headset 1x Carry case 1x 22” monitor for home use |
If you work on campus and at home (hybrid worker), your manager will have let the Departmental IT asset manager know what equipment you need before you started. The departmental administrator will then need to order the equipment. This equipment will need to be ordered with at least 10 working days’ notice before the start date of a new starter.
Please note that we won’t provide webcams for hybrid workers as they will have a webcam built into their laptop. Webcams for hybrid workers will need to be purchased separately via DITS Purchasing.
We are unable to provide any additional equipment free of charge. If a computer is faulty, please raise a support request with the IT helpdesk and our technicians will deal with requests on a case-by-case basis. Anything outside of this will need to be purchased via DITS Purchasing.
For any DSE equipment needs, please fill in a DSE Self-Assessment form via HR Organiser.
Using your equipment
Software
Our recommended way of installing software is through AppsAnywhere (Software Hub).
For more information about software and requesting additional software, please visit AppsAnywhere.
Teams telephony
Departments migrated into modern Windows 11 are using Teams Telephony and traditional desktop telephones are no longer provided.
Your extension number, existing phone groups and shared numbers will remain the same and you will be provided with a headset to make and receive calls.
VPN
All laptops will automatically connect to the University's VPN service (GlobalProtect).
Some laptops still running Windows 10 may need to complete their upgrade to Windows 11 before the automatic connection is activated, so you may still need to manually connect to Global Protect to access some internal resources if your University provided laptop is still running Windows 10.
More Information
The University is currently rolling out the Windows 11 upgrade. More information about this can be found on the Windows 11 pages.
Guidance for managers
Requesting equipment for new starters
If you have a new member of staff starting, the department is responsible for notifying DITS with the equipment they will need. Please contact your Departmental IT asset manager and ask them to complete the New Starter Equipment Request form on their behalf at least 10 business days prior to their start date.
This form is restricted to only be visible and usable by departmental IT asset managers to retain the expected approval process. Please allow at least 10 working days for us to process these requests.
Requests will be put into the queue and will be picked up by a technician close to the due date of the ticket, so you may not hear back from a technician until nearer the start date of your new starter. We are working to the due date of the ticket and these are prioritised above other requests to ensure the equipment is ready on the start date of the new starter.
If when opening the link, you see a message that says “The request type you are trying to view does not exist” – this means that you are not on the list of Departmental IT Asset Administrators. If you need access, please check with your department administrator then contact us via the IT helpdesk.
Staff moving between departments
Staff that are leaving your department and joining a new department within the University are required to return their laptop to DITS (or desktop computer if it was issued for home use) to enable it to be wiped for data security purposes and put into a pool for re-deployment.
Any other hybrid working equipment that has been issued for home or hybrid use (e.g. Monitors, headsets) that are at home do not need to be returned. Please can any retained hybrid equipment be detailed in the “Additional information” box in the New Starter Equipment Request form.
For someone who is moving roles, the Line Manager from the old department should fill out a Return IT Equipment form for the laptop and the Departmental IT asset manager in the new department should fill out a New Starter Equipment Request form to request a laptop for the mover.
Central Stores is the standard location for the collection and return of IT equipment. In niche circumstances, users may be directed to a different location as part of direct communication with a technician.
Returning equipment if staff leave
As a line manager, you are required to fill out the IT equipment Returns Form and arrange the return of all IT equipment including equipment used at home such as monitors docking stations, headsets, keyboards etc. Please ensure this form is filled out prior to the staff member leaving.
Central Stores is the standard location for the collection and return of IT equipment. In specific circumstances, users may be directed to a different location as part of direct communication with a technician.
