Telephony | University of Essex

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Digital Innovation and Technology Services provide the University's main telephone service.

Faults and requests

If you have encountered a fault with your telephone, please fill out our fault and request form.

If your phone is not currently displaying the correct name, please fill out our form to request a name change on the phone.

University phonebook

Phonebook administrators can use our online phonebook manager to change telephone and room numbers for University staff. Please note:

The phonebook manager can only be accessed on campus.
It can only be used to change telephone and room numbers.
It can't be used to change email addresses, names, titles or job titles - these changes need to be made by HR or Registry.
Staff with multiple job titles may also have multiple telephone and room numbers, so please take care to only edit the information that's related to the job title you're updating.

Using your telephone

Passcodes and logging in

Create a passcode

With the phone on hook, dial *40 000 000
Press Dial
Enter your passcode, twice
Enter your extension number
Press End Call

Forgotten passcode

If you forget or lose your passcode it can be reset to the default by an administrator, please fill out the passcode reset form.

Logging on to a telephone

Dial *93 <your passcode> <your extension number>
Press Dial
Press End Call

If you encounter any issues logging in to your telephone and want to reset your login access code, please fill out our login code reset form.

Dialling shortcuts

Action	Dial
Dial an outside line	Dial 9 followed by the external number
Divert all calls to another phone number	Dial 21 followed by University extension number. To divert to an external or mobile number: Dial 21 9** followed by the phone number
Remove Divert	Dial #21
Pick up from a ringing extension in your group	Dial *84
Automatic ring back	Dial extension you require, wait for busy tone, then press 5
Cancel automatic ring back	Dial extension you require, wait for busy tone, then press #5
Dial overseas/international number	Dial 9 00 <country code> <number>

Voicemail

If you're using voicemail for the first time see:

using voicemail with an analogue phone (.pdf)
using voicemail with a SIP phone (.pdf)

To access your voicemail on campus dial 3467.

To access your voicemail off campus:

Dial 01206 87 3467
During the greeting press #9 followed by your extension number.
Enter your voicemail PIN when asked.

Handset manuals

Digital phones (NEC models)

Passcode setup for NEC DT700 and DT800 (pdf)
NEC DT800 phone features - quick reference (pdf)
NEC DT800 quick user guide (pdf)
NEC DT700 quick user guide (pdf)
NEC DT700 full user manual (pdf)
NEC DT700 features quick reference (pdf)

Analogue phones (older white phones)

Doro AUB200 manual (pdf)
Doro AUB300i manual (pdf) (we do not supply this handset but are known to be used)
SOPHO ErgoLine D325/D330 (pdf)

Conference phones

IP 6000 user guide (pdf)

Get in touch

Link: Contact the IT Helpdesk

University of Essex
Wivenhoe Park
Colchester CO4 3SQ

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