Loughton Facilities Helpdesk

Fault reports and enquiries at our Loughton Campus can be directed to the Estates Management HelpdeskEstates Management HelpdeskEstates Management Helpdesk.

Out-of-hours support

For out-of-hours support, contact the security guard at Hatfields on 07825 670709.

Reporting a fault

To deal with your enquiry as efficiently as possible, please give details of:

• nature of the fault
• location of the fault - building, floor, room number
• contact name and telephone number
• who to contact to gain access to the fault (if this is a different person to yourself)
• Contact the Estate Management Helpdesk by phone, email, in person or via our online fault report system.

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

Equipment sales and delivery

Central Stores Central Stores Central Stores Central Stores stocks a range of essential and commonly used items essential and commonly used items essential and commonly used items essential and commonly used items which are required for the maintenance and day-to-day running of the University. A daily delivery is made from Colchester to our Loughton Campus.