Please contact the
For work or materials in connection with repairs to buildings, electrical, heating and ventilating service and installations including furniture (other than departmental equipment) please complete a requisition form (EPO15) (.docx)
All requests for non-essential maintenance will be reviewed by the Estates Helpdesk Team and might not be progressed in line with the University’s current priorities. If your request needs to be declined at this stage, you are welcome to resubmit it in the next financial year, when it will be reviewed again in line with priorities at that time. We apologise for any disappointment this may cause.
Examples of non-essential works which cannot currently be taken forward include the below:
Building:
Electrical:
Mechanical:
Situations that are potentially life threatening such as:
For defects that could be dangerous or cause serious disruption to service delivery, we'll either resolve the problem, or make safe, during the same working day. For example:
Defects that affect service delivery or living environment within 24 hours, such as:
Work instructions for planned maintenance during the week that they are due and defects that cause minor inconvenience, for example:
Defects that cause no inconvenience and where alternative facilities exist within 15 working days, such as:
Any urgent maintenance, which cannot wait until the next working day will be dealt with as a callout via the Security and Safety Centre to the appropriate Estate Management staff. When contacting Security please provide them with as much information as possible.