Employee Assistance Programme
The Employee Assistance Programme (EAP) is supplied by HealthHero (formerly Validium), a professional and independent employee assistance provider who support over 350 organisations in the UK and offers access to information services like:
- counselling support (.pdf)
- legal guidance
- financial guidance and debt advice
- health and wellbeing information
Contacting HealthHero
- Phone 0800 358 48 58 (outside UK: +44 141 271 7179)
- Minicom text phone 0800 039 7879
- Live chat is also available through the HealthHero Wellbeing Hub
Your call
You can contact HealthHero 24 hours a day and 365 days per year. Your call will be answered by one of their professional specialists who will talk to you and may transfer you to a colleague if you need the support of a different specialist.
You will be asked for your name and contact details (which are securely held) and for general information for the provision of statistics. You can choose to remain anonymous if you wish.
Wellbeing Hub
The Wellbeing Hub is an online portal giving you access to the following:
- My Resources – the homepage of Wellbeing Hub shows you upcoming events, features resources and your counselling appointments.
- Information on a variety of topics, such as mental health, debt advice, relationships, health and wellbeing and workplace support. You have the option to favourite pages to refer to later, or share them with others.
Accessing the Hub
You will need to create an account to access the Wellbeing Hub. To start this, you will need to enter our organisation username and password:
Username: UofE
Password: weareessex
Resources
HealthHero create a monthly newsletters which highlights information on different topics each month. You can also look for information by topic, and favourite page to return to.
Confidentiality
The EAP is a confidential service. No information about you will be shared with the University. The EAP will only intervene - and if necessary, break confidentiality - if you or someone else is in danger of being harmed by your, or someone else's actions. Work-related problems are treated just as confidentially as all other issues.
The EAP helpline number will not show on itemised phone bills relating to landlines, because it is a freephone number. However, the number will appear on bills relating to mobile phones as your provider may charge for 0800 numbers.
Quality
HealthHero are a registered provider with the Employee Assistance Professionals Association and work to their quality standards. The company is also registered to the standards of ISO 9001, SA 8000 (Social Accountability), Investors in People, ISO/IEC 27001 (Information Security) and BS 25999 (Business Continuity).
The only information that the organisation will receive is confirmation of whether the service is being used and the types of calls.
